Customer Experience Representative - Woolworths MILKRUN Surry Hills

at  Group Transformation

About us.
MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes, now powered by Woolworths Metro. We’re on a mission to make convenience more convenient and to help people get more time to do the things they love.
We’re working hard to roll out the MILKRUN magic to customers across Australia. With the full backing of the Woolworths retail network and resources, this venture is set to change the way Australians shop for their everyday needs.
We’re a small team with big ambitions. We’re building a team of people who know how to be themselves, have fun and love what they do.

CUSTOMER EXPERIENCE REPRESENTATIVE

• Providing exceptional service to our customers and team over the phone, chat and email
• Exciting career progression opportunities if this sparks your interest!
• Flexible working arrangements with work from home options

WHAT YOU’LL BRING

We are seeking new team members who will stop at nothing to help us succeed. We value honesty, hard work and working together to create a supportive team culture.

• Experience in a customer service environment
• Excellent problem solving abilities
• A positive and resilient outlook - can keep cool under pressure and work independently
• The ability to adapt to change and innovate new ideas
• Strong written and verbal communication skills
• Thrives in a fast paced, customer focused environment

This will start as a casual position with the potential to move to permanent.
Flexible availability required to work 30 - 40 hrs per week between the hours of 7am to 10pm Monday to Sunday, predominantly afternoon, evening and weekend shifts.

WHAT YOU’LL EXPERIENCE

In addition to this exciting role, these are some of the benefits we offer:

• Team member discounts at all Woolworths businesses
• The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
• Flexible work arrangements
• An exciting career - as our business grows, so do the opportunities for our people

Working alongside the Live Operations team out of our contact centre based in Surry Hills, you will be critical in offering excellent service (MILKRUN magic) through passion for customers and helping shape new ways to enhance both team and customer experience!

• Service incoming customer queries, provide exceptional customer service whilst being an ambassador for the MILKRUN Brand
• Use your strong communication skills to effectively communicate with customers, stores and other internal teams via chat, email and phone
• Strive to respond to customers in a timely manner and a first call resolution
• Achieve or exceed individual and team Key Performance Indicators
• Continuously build rapport to develop customer loyalty
• Identify innovation opportunities and communicate them to your Manager
• Support with onboarding and training of new teammate

WHAT YOU’LL DO

Working alongside the Live Operations team out of our contact centre based in Surry Hills, you will be critical in offering excellent service (MILKRUN magic) through passion for customers and helping shape new ways to enhance both team and customer experience!

• Service incoming customer queries, provide exceptional customer service whilst being an ambassador for the MILKRUN Brand
• Use your strong communication skills to effectively communicate with customers, stores and other internal teams via chat, email and phone
• Strive to respond to customers in a timely manner and a first call resolution
• Achieve or exceed individual and team Key Performance Indicators
• Continuously build rapport to develop customer loyalty
• Identify innovation opportunities and communicate them to your Manager
• Support with onboarding and training of new teammates

In addition to this exciting role, these are some of the benefits we offer:

• Team member discounts at all Woolworths businesses
• The opportunity to collaborate with some of the brightest and best minds in Australia across our brands
• Flexible work arrangements
• An exciting career - as our business grows, so do the opportunities for our peopl