Customer Experience & Sales Supervisor

at  Sunshine Garden Centre

Do you want to work in a fast-paced, independent business where your ideas are valued and your initiatives shape the customer experience? Are you looking for a clear career pathway with real opportunities for growth, backed by some of the best management in the garden centre industry? If you’re passionate about retail, customer service, and sales, this could be the perfect role for you!

THE ROLE: MORE THAN JUST A TILL JOB

Forget what you think you know about working on tills - this is not a supermarket checkout role. As Customer Experience & Sales Supervisor, you’ll be at the heart of our retail operation, ensuring that every customer interaction is first-class. You’ll be leading a dynamic team, driving sales, promoting our loyalty scheme, and making sure that every visitor leaves with a great experience (and hopefully a few extra purchases!).

WHAT YOU’LL BE DOING:

• Customer Engagement: Providing exceptional service, making product recommendations, and ensuring every visitor enjoys the “Sunshine experience.”
• Team Leadership: Supervising and inspiring a mix of experienced full-time team members and newer part-time staff to deliver excellent service.
• Sales & Upselling: Encouraging customers to explore our fantastic product range
• Loyalty Scheme Growth: Promoting and signing up customers to our loyalty program to boost repeat business.
• Operational Excellence: Overseeing the till area, ensuring efficiency, professionalism, and a welcoming atmosphere for every customer.