Customer Experience Specialist

at  Corpay

Your role
To retain customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.
What you’ll be doing
What We Need
At Corpay, we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed. We currently have an exciting opportunity to join our Australasia Customer Experience Team servicing Australian and New Zealand customers.
Role Responsibilities
As a Customer Experience Specialist, you will play a pivotal role in retaining our customers by managing and exceeding expectations through delivering a high-quality service that focuses on our customer centric approach. You’ll build and develop positive relationships with all internal and external colleagues, suppliers and customers to ensure delivery of customer excellence whilst adhering to service level agreements. The yearly salary for this role is $55,000 plus a monthly target incentive, and the working hours are Monday to Friday from 11:30 am to 7:30 pm (afternoon shift).

The key responsibilities of the role will include:

• General inbound queries (telephone and email based)
• Creation and maintenance of customer accounts including:
• Card activations, replacements, and terminations
• Validation and processing of transactions
• Problem resolution and triaging
• Case management
• Respond to and resolve product or service issues that customers are experiencing.

Qualifications & Skills
The successful candidate will have 1 to 3 years’ previous experience in a customer service or senior administrator role. You are an expert communicator, with excellent active listening skills and the ability to show empathy with customers. You are a strong problem solver and can identify solutions for customers’ particular situation as well as assimilate information quickly and accurately. You enjoy learning and can learn quickly. You take ownership of your role and can take on constructive feedback to continuously develop. You are enthusiastic about helping people and can easily build trust and rapport with customers and colleagues alike. You are patient and adaptable when dealing with others. You will be committed to customer-centric outcomes and first point resolution. Card sector experience and experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded.
Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay’s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV’s from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

• General inbound queries (telephone and email based)
• Creation and maintenance of customer accounts including:
• Card activations, replacements, and terminations
• Validation and processing of transactions
• Problem resolution and triaging
• Case management
• Respond to and resolve product or service issues that customers are experiencing