Customer Experience Specialist

at  Mishimoto

ABOUT MISHIMOTO

Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts. Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades. Mishimoto has produced a line of upgrades to fit nearly any application including, sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics.
Mishimoto’s corporate headquarters is located in a 67,610 sq. ft. office, warehousing facility and state of the art engineering studio, where we have assembled the industry’s cutting-edge tools for evaluating Mishimoto test vehicles in Garnet Valley, PA. This one-of-a-kind facility allows us to maintain a leading position in our industry. With another office in Sparks, Nevada, as well as international locations in Stourbridge, UK and Yangzhou City, China, we have built an unprecedented global infrastructure for the benefit of all our worldwide customers.

CUSTOMER EXPERIENCE SPECIALIST

Mishimoto is the world leader in performance cooling automotive parts. It is both our commitment to a quality product and excellence in customer service that sets us apart. Our Customer Experience Specialists are on the front lines every day ensuring that any customer question or concern is handled with the utmost professionalism and that a path forward is found. Our Customer Experience Specialists are Team Mishi’s heroes. Every day, with every call, they create an experience that shapes our reputation in the community.

WHAT YOU’LL DO

• Find solutions for our customers. “I do not know” is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer.
• Answer patron general inquiries and provide technical assistance via chat, phone or email. Answer patron general inquiries and providing technical assistance via chat, phone or email. Sometimes you’re helping a customer troubleshoot the installation of a radiator or helping select the best intercooler for a customer’s build.
• Support sales by listening to customers’ needs and suggesting appropriate products that will make the enthusiast happy.
• Monitor, research, and respond to industry forums. If an enthusiast voices a concern anywhere online, we want them to know that we are there for them.
• Assist Order Entry with website order verification. Protecting consumers and the company from credit card fraud is critical in today’s economy.
• Oversee shipping claims. Sometimes travel snafus happen; we fix them.
• Process warranty claims. Our customers rely on our warranty program; we ensure a smooth experience.

While performing the duties of this job, our reps regularly:

• Sit for extended periods of time without being able to leave the work area
• Listen and understand verbal inquiries via the telephone and computer.
• Clearly express ideas and information by the spoken word.
• Occasionally required to stand; walk and climb or balance.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include ability to adjust focus