Customer Experience Specialist (Part time Seasonal)

at  Storage Scholars

SEASONAL CUSTOMER EXPERIENCE SPECIALIST

Reports to: Customer Experience Manager
Status: Part-Time/Temporary/Seasonal
Location: Virtual
Compensation: $18/hour

JOB DESCRIPTION:

The Seasonal Customer Experience Specialist is a crucial role in serving as the glue that connects and translates the needs of Storage Scholars’ clients to the entire company. This position is a key part of delivering exceptional service by handling both sales and customer support. In this cross-functional role, you will guide customers through our services, answer inquiries, resolve issues, and assist clients in making informed decisions. This position directly impacts our sales conversion, customer retention, and brand reputation.

REQUIREMENTS:

• Strong critical thinking skills.
• Ability to handle fast-paced changes and intense workloads.
• Quick learner with a yearning to self-improve every day.
• Strong phone presence and voice control.
• High emotional intelligence to understand fellow team members and clients alike.
• Technologically savvy, with the ability to learn new software rapidly.
• Availability to work flexible hours, including evenings and weekends as needed.

SCOPE:

• An average of 10-40 hours per week with the ability to flex up to 40 hours during our peak move weeks of April 15th-June 15th and July 15th-September 1st.
• The ability to work a flex schedule on evenings and weekends.
• Preferred Start Date: 3/18/25
• Estimated End of Contract: Mid-September
• A computer/laptop or tablet with a strong wifi connection is required.
• Our business is seasonal and we will be looking for part-time and full-time CS team members in early 2026, but can not guarantee hours or an offer of permanent employment.

ABOUT US:

Storage Scholars is a high-growth company that’s undergone 100% year-over-year growth since its inception in 2017. Our goal is to change the way college students across the country move in and out of residence halls with our all-inclusive service. Storage Scholars is young, tenacious, innovative, and core-product-focused. We strive to be the premium option among the competition by offering the best user experience available, which is dependent on continuously improving our technology. We expect passion and buy-in from every team member, no matter the role. We believe everyone, regardless of their position, brings unique knowledge, skills, and perspective that makes us who we are. All voices are not just welcomed but encouraged to be a part of the decisions and direction of the organization. At Storage Scholars, egos are left at the door, wins are celebrated as a team, and learning never stops.

• Familiarizing and Training on Hubspot – Our all-inclusive ticketing system that allows inquiries to be combined across mediums (Email, SMS, Call, Social Messaging, Live Chat).
• Fielding inbound prospects – Assisting potential clients in getting quotes, booking moves, and more!
• Proactive outreach to potential and existing clients.
• Coordinating with our operations and campus teams to document and get special client requests fulfilled - No matter how much we prepare, there will always be requests that fall outside the norm! Our job is to ensure clients’ needs are met and that the job is executed properly. We don’t say “We Can’t.” We say “How can we?”
• Analyzing Photo Inventory - by campus against mover input to ensure accurate billing and reduce invoice issues