Customer Experience Specialist

at  Robert Half

We are seeking a Customer Experience Specialist to be part of our team located in Santa Barbara, California. This role involves providing both local and remote support for a variety of desktop and laptop hardware as well as software platforms. The successful candidate will be part of a dynamic environment that values customer service and technical assistance for meetings.

• Install, configure, maintain, and upgrade all desktop and peripheral equipment
• Respond to phone calls and emails to assist users with application and hardware issues
• Document problems and solutions in the Help Desk application software for future reference
• Setup and configure desktop or laptop computers for new hires
• Maintain documentation pertaining to hardware or software installations, computer asset tracking, and software licensing
• Assist in setting up video conference events and provide technical assistance for meetings
• Understand and utilize Desktop Operating Systems: Microsoft Windows and MacOS
• Have a working knowledge of Networking, TCPIP, SIP, VPNs, and cabling
• Leverage Microsoft Office and Microsoft 365 for daily tasks
• Familiarize with Microsoft servers, Active Directory and a business network environment
• Resolve customer inquiries and monitor customer accounts for appropriate action.
  Desktop Operating Systems: Microsoft Windows and MacOS
  Networking, TCPIP, SIP, VPNs, cabling, etc.
  Microsoft Office and Microsoft 365
  Familiar with Microsoft servers, Active Directory and a business network environment
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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