Customer Experience Specialist

at  Softrim LLC

JOB SUMMARY:

Softrim is a leading Technology Services provider that offers end-to-end technology solutions including Managed IT Services, Networking, and Low-Voltage construction and design services. We have offices in Estero FL, Alpharetta GA, and Raleigh NC with major clients all over the country.
We are looking for a professional in Tampa, FL (remote position) with strong organizational and personal skills that can cultivate and strengthen relationships with our existing client base and become a trusted advisor. You will be mentored to become an essential team member. Communication and organizational skills, technical aptitude, and dedication will be the key to your long-term success in this role and your ability to grow.

REQUIRED EXPERIENCE:

• General customer service experience, ideally within IT, Low Voltage systems, or Senior Living.
• Working with Microsoft products including Word, Excel, Outlook, and PowerPoint.
• Strong interpersonal skills.
• Ability to travel up to 25%.

DESIRED SKILLS:

• Strong presentation and improvisation skills.
• Attention to detail.
• Team player with good time-management skills.
• Aptitude to learn a large variety of technologies.
• Ability to develop a deep understanding of the product line and client base.

• Take ownership of customer issues and following problems through to resolution.
• Maintain and grow strong client relationships.
• Keep accurate records and document customer service actions and discussions.
• Answer questions and assist in problem solving for assigned key accounts.
• Hold Quarterly Business Reviews for assigned key accounts.
• Be a resource by providing help desk or other resources for assigned key accounts/clients.
• Stay up to date with preferred technologies and services provided by Softrim