Customer Experience Specialist

at  Thermo Fisher Scientific

Paisley PA4 9RE, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Dec, 2024Not Specified25 Sep, 2024N/ABiotechnology IndustryNoNo
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Description:

JOB DESCRIPTION

This Customer Operations & Support role within the BioProduction group. It is a customer facing role supporting sales, operations and product management with handling orders, responsible for the cross-functional execution of catalog and custom orders with the primary focus on relationship building and delivering an outstanding customer experience. Works under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts and impacts the immediate workgroup through accuracy of tasks and information provided.
Supports: Cell Culture and Cell Therapy business units and is responsible for supporting GIBCO custom media.

EDUCATION:

Requires BS/ BA or High School diploma with three years of customer facing environment (biotechnology industry preferred).
Successful candidate is intellectually curious and results oriented with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, interpersonal and detail orientation, analytical, planning, problem solving and the basics of project management methodologies.

EXPERIENCE:

Must have experience processing orders in various systems (e.g. Oracle E1/R12, SAP, Salesforce).

Responsibilities:

Run reports, analyze data, develop presentations, support and/or lead customer conference calls and participate in continuous improvement initiatives.
Work closely with customers and Account Managers to accurately gather purchase order requirements and secure business.
Meet BioProduction business objectives around On-Time In-Full delivery, Customer Allegiance scores and revenue targets for given account assignments.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

Proficient

1

Paisley PA4 9RE, United Kingdom