Customer Experience Specialist
at Thermo Fisher Scientific
Paisley PA4 9RE, , United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 21 Dec, 2024 | Not Specified | 25 Sep, 2024 | N/A | Biotechnology Industry | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
This Customer Operations & Support role within the BioProduction group. It is a customer facing role supporting sales, operations and product management with handling orders, responsible for the cross-functional execution of catalog and custom orders with the primary focus on relationship building and delivering an outstanding customer experience. Works under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts and impacts the immediate workgroup through accuracy of tasks and information provided.
Supports: Cell Culture and Cell Therapy business units and is responsible for supporting GIBCO custom media.
EDUCATION:
Requires BS/ BA or High School diploma with three years of customer facing environment (biotechnology industry preferred).
Successful candidate is intellectually curious and results oriented with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, interpersonal and detail orientation, analytical, planning, problem solving and the basics of project management methodologies.
EXPERIENCE:
Must have experience processing orders in various systems (e.g. Oracle E1/R12, SAP, Salesforce).
Responsibilities:
Run reports, analyze data, develop presentations, support and/or lead customer conference calls and participate in continuous improvement initiatives.
Work closely with customers and Account Managers to accurately gather purchase order requirements and secure business.
Meet BioProduction business objectives around On-Time In-Full delivery, Customer Allegiance scores and revenue targets for given account assignments.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Proficient
1
Paisley PA4 9RE, United Kingdom