Customer Experience Supervisor

at  Tennis Australia

• Join a passionate team and become part of a fun and inclusive culture
• Onsite tennis facilities and gym
• Free car parking
  At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one.
  We now have the opportunity for a Customer Experience Supervisor to join our team on a part-time, permanent basis. Please note that this role requires you to work fully on-site at Tennis World Canberra.
  As Customer Experience Supervisor, you’ll be at the forefront of providing exceptional service to our valued members, enthusiastic coaching students, and diverse customer base.
  Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.
  About the role

In this role you will:

• Maintain a high standard of customer service excellence across multiple channels – phone, email, and in-person communication.
• Oversee the consistent delivery of excellent customer service and administration by regularly monitoring performance and offering feedback, training and support to staff as required.
• Be responsible for the development and coordination of all Tennis World Canberra functions such as birthday parties, corporate events, school groups, private tours and various Tennis Australia function bookings.
• Provide effective management on a day to day basis in areas of safety OH&S and facility management.
• Proactively identify event opportunities while building strong professional networks and relationships.
• Promote team engagement, collaboration, and a vibrant workplace atmosphere.

About you

What you’ll bring to the role:

• Demonstrated experience in delivering exceptional customer service
• Strong communication and interpersonal skills with the ability to build relationships and effectively collaborate with team members.
• Excellent organisational and administrative skills with strong attention to detail
• Proficiency in Point of Sale systems and experience in cash handling
• Food & Beverage Qualifications are highly regarded
• An understanding or passion for the sport of tennis is advantageous, reflecting an alignment with our core values and offerings
• You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Health & wellbeing activities through our Thrive program
• Onsite gym & tennis facilities
• Free car parking
• A range of discounts from our sponsorship partners

To Apply
If you think you’re up to the challenge, we’d love to hear from you! A copy of the position description can be found
here
. Please submit your resume and cover letter via our online application system.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.
Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on
LinkedIn
to stay up to date on the latest news and opportunities

In this role you will:

• Maintain a high standard of customer service excellence across multiple channels – phone, email, and in-person communication.
• Oversee the consistent delivery of excellent customer service and administration by regularly monitoring performance and offering feedback, training and support to staff as required.
• Be responsible for the development and coordination of all Tennis World Canberra functions such as birthday parties, corporate events, school groups, private tours and various Tennis Australia function bookings.
• Provide effective management on a day to day basis in areas of safety OH&S and facility management.
• Proactively identify event opportunities while building strong professional networks and relationships.
• Promote team engagement, collaboration, and a vibrant workplace atmosphere

What you’ll bring to the role:

• Demonstrated experience in delivering exceptional customer service
• Strong communication and interpersonal skills with the ability to build relationships and effectively collaborate with team members.
• Excellent organisational and administrative skills with strong attention to detail
• Proficiency in Point of Sale systems and experience in cash handling
• Food & Beverage Qualifications are highly regarded
• An understanding or passion for the sport of tennis is advantageous, reflecting an alignment with our core values and offerings
• You must hold (or be willing to obtain) a current Police Check and Working with Children Chec