Customer Experience Support Analyst

at  MSX INTERNATIONAL

MSX INTERNATIONAL HAS THE JOB FOR YOU!

MSX International is looking for a OneCX Support Analyst to join our team at Ford Motor Company in Dunton, Essex, to support the OneCX Team Leader creating and distributing OneCX data reports to the dealer network as required.

THE ROLE

In this role, the OneCX Support Analyst will be involved in delivering reports, insights and analytics to Ford Management and Ford Dealers. You will be able to interpret data, identify trends and communicate findings to stakeholders and colleagues, prepare detailed reports and presentations for various audiences.
Analysts play a crucial role in helping the business understand their data and make informed decisions.

MAIN DUTIES WOULD INCLUDE:

• Produce a wide range of weekly, monthly and quarterly reports for the OneCX Programme
• Collate dealer letters for the OneCX Support programme
• Provide support to the OneCX consultants as required
• Review dealer appeals and queries about OneCX
• Maintain a dealer OneCX Appeals tracker
• Manage development of automated reporting
• Assessing the effectiveness of status reports
• Identify opportunities to improve reporting and processes.
• Monitoring of user statistics on SharePoint sites and creating reporting KPI’s to improve user
  engagement/feedback.

THE MSXI PURPOSE

To empower Movers and Makers to thrive in our ever-changing world