Customer Finance Specialist

at  Mable

YOUR SKILLS AND EXPERTISE

• You will be passionate about helping to create a bright future for older Australians, and our values resonate with you.
• Using your strong, written and spoken communication skills demonstrate your ability to, listen, empathise, acknowledge, explain complex theories and create mutual understanding with a range of stakeholders within and external to HomeMade.
• Understanding of Xero, SAP and Salesforce
• Intermediate data manipulation and analytical skills using excel and raw data
• Customer focused
• Be highly detail-oriented.
• Excellent time-management and organisational skills
• Have an ability to multitask and prioritise competing demands
• Resolution-focused
• It’s important to note that while home/ aged care experience is appreciated, it’s not essential to succeed in the role.

WE ARE ONE

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well just bring something to HomeMade that we are looking for!

THIS ROLE IS FOR HOMEMADE - A RELATED ENTITY OF MABLE

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management.
We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.
Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.
To find out more, click here.
An exciting opportunity exists for a full-time permanent Customer Finance Specialist to join our Customer Finance team.
Reporting directly to the Implementation Manager, you will be responsible for leading the delivery of high quality support and experience to HomeMade customers by fostering good relationships with customers, and their support network while providing consultation, advice and case management support.

KEY RESPONSIBILITIES

• Work across accounts receivable and accounts payable function
• Preparation and reconciliation of HomeMade invoices for package management fees
• Responsible for the reconciliation and claiming of customer funds through PRODA
• Setting up and closing customer accounts including preparing exit statements and reporting final figures according to government regulations
• Set up and manage customers personal and government contribution accounts
• Manage the the funding transfer requirements in and outboard switching customers
• Perform regular audits on customer files to review finance and package management, funding and financial requirements Support HomeMade customers through proactive and reactive communications via multiple channels
• Work closely with the Support Partners and Service & Support team to respond to account enquiries, feedback and complaints in a clear, concise and timely manner.
• Recognise unhappy customers and work towards a resolution or escalate where required
• Processing customer reimbursements with precision and efficiency
• Participate in regular workshops and team meetings to evaluate processes and procedures looking for efficiencies and improvements to the status quo
• Adhere to team processes and procedures and meet individual and team KPI
• Advocate for customers to ensure their needs are met and inquiries resolved