Customer Fulfillment Representative

at  Elementis plc

About Us
Elementis is a global specialty chemical company, with 1,300 employees operating 17 manufacturing sites across the globe. At Elementis, we bring a distinctive combination of expertise, innovation, and teamwork to every formulation challenge. We create high-value specialty additives that enhance the performance of our customers’ products and make a positive change in the world. Combining our leading positions in the science of materials flow, surface modification, and formulation with access to unique natural materials, Elementis delivers unique chemistry, sustainable solutions to customers in a wide range of markets, including cosmetics, anti-perspirants, decorative and industrial coatings, automotive and ceramics.
Job Description Summary
We are looking for a driven and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, handling inquiries, and resolving issues. This position offers the opportunity to work closely with various teams to ensure customer satisfaction. If you’re passionate about customer service, enjoy problem-solving, and thrive in a collaborative environment, this role it for you!

Job Description

• Order Management: Process customer orders, consignment releases, and billing.
• Communication & Issue Resolution: Handle calls, emails, and escalate critical issues.
• Financial Management: Collaborate with the credit department to resolve invoice and credit issues.
• Continuous Improvement: Contribute to improving administrative processes.
• Customer Relations: Maintain professionalism and provide consistent customer support.

Additional Job Description

• Education: Associate degree
• Experience: Experience of working within a customer-serviced related role required
• IT Skills: JDE or SAP, Microsoft office suite, Powerpoint, Excel & Word
• Language Skills: Fluent in English and preferably in Dutch (and second foreign language French or German)
• Customer focused, strong communicator, ability to adapt and collaborate
• Working arrangements: Minimum 3 days a week in the office

If you’re ready to take the next step in your career and help us create memorable customer experiences, apply now

Please refer the Job description for details