Customer Growth Manager Semine

at  Bravura Norge

Are you a driven and goal-oriented individual who wants to contribute to growth at an innovative SaaS company? Semine is now looking for an enthusiastic Customer Growth Manager to take a leading role in driving sustainable growth and developing customer relationships. This role offers the chance to work strategically with growth initiatives, build long-term partnerships, and make a real difference for Semine’s clients.

ABOUT THE COMPANY

Semine is a rapidly growing tech company helping businesses automate financial functions through innovative artificial intelligence solutions. Founded in Norway in 2015, Semine bridges the gap between people and technology by eliminating repetitive, time-consuming tasks. Using proprietary AI technologies, Semine offers an end-to-end solution on a hyper-automation platform, revolutionizing traditional financial management. Since its 2020 launch, Semine has seen strong growth and significant interest from leading companies in the Nordics. With over 60 employees and offices in Norway, Sweden, and Finland, Semine is expanding internationally and seeks talent to help shape the future of financial automation. As part of Semine’s team, you’ll work in a dynamic and inclusive environment focused on innovation and collaboration.
Semine is currently seeking a Customer Growth Manager to join their Oslo or Stockholm office. In this role, you’ll play a central part in their continued expansion and contribute to shaping the company’s global growth journey. Join a forward-thinking company that combines cutting-edge technology with a strong team focus!

EDUCATION, EXPERIENCE, AND PERSONAL QUALITIES

• Completed post-secondary education in business administration, marketing, or a related field
• Minimum of 5 years’ experience in customer development with an understanding of contracts and negotiations; ERP partnership experience is a plus
• Strong understanding of the SaaS industry, specifically regarding SaaS contracts and customer relations
• Excellent proficiency in Norwegian/Swedish and English, both spoken and written
  To succeed in the role of Customer Growth Manager, you are driven, structured, and skilled at building relationships. You are proactive and capable of driving growth and developing customer relations. Additionally, you have experience with negotiations and managing complex customer relationships, along with strong leadership and communication skills. In this role, you will be a key player in promoting Semine’s growth and building long-term customer relationships.

Customer Growth:

• Develop and implement strategies to increase revenue and strengthen relationships with Semine’s existing customer base to meet upsell targets.
• Identify upsell, cross-sell, and renewal opportunities, working closely with customers to understand their needs.
• Create and manage growth plans for strategic accounts, focusing on long-term partnerships.
• Collaborate closely with sales, marketing, customer success, and product teams across different locations and countries to ensure a cohesive approach to customer growth.
• Lead regional growth initiatives for existing customers, ensuring that strategies are adapted and implemented across various markets.
• Act as the customer’s voice within the organization, providing valuable feedback to product and marketing teams to improve the product and its positioning towards existing customers.

Commercial Focus:

• Together with the CCO, act as an expert in Semine’s commercial business processes, driving consistency and excellence in account, process, and contract management.
• Establish best practices and provide insights to improve the commercial lifecycle, from negotiation to contract renewal.
• Work with the CCO to develop growth strategies and manage potential risks related to commercial dealings.
• Ensure all commercial transactions comply with relevant SaaS contracts, terms, and policies – both internal and external.
• Assist the CCO in implementing and operationalizing changes in processes, policies, and procedures to support further growth and build scalability across markets.