Customer Helper - Front of House Duty Manager - Bournemouth

at  Jet2com and Jet2holidays

WHAT SKILLS & EXPERIENCE WILL YOU NEED?

You will:

• Have proven experience of managing teams, ideally including Supervisory levels, in a fast-paced, customer facing airline/airport operational environment
• Be an inspirational leader, who is committed to the development of others and who shares our passion for delivering the highest standards in customer service and safety.
• Experience of roster planning and KPI management would be beneficial
• Strong operational experience within an airport environment is essential for this role
• have excellent communication skills with exposure to managing and /building relationships with service providers and senior stakeholders.

We are seeking adaptable, self-motivated individuals with good time management skills who enjoy working as part of a team.
At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!

WHAT YOU WILL BE DOING…

At Jet2.com we are proud to deliver a VIP Service to our customers. With the opening of our 12th UK base in at Bournemouth Airport, we are now recruiting for Duty Managers to manage our customer facing teams at the airport, ensuring that a fantastic customer service is delivered to our all-important customers at the airport!

WHAT WILL YOU DO AS A DUTY MANAGER?

• Lead and manage our customer facing colleagues, including Supervisor level, ensuring the delivery of a VIP customer experience
• Support the delivery of operational performance KPI’s & Safety standards
• Ensure adherence to company standards and procedures & act as a Brand Ambassador for our company Values and Safety-First Culture
• Coach and develop your team, including all aspects of coaching and people management
• Supervise our ramp and airside operation, provided by our Airport partner, ensuring the delivery of operational performance KPI’s & safety standards
• Work closely with key stakeholders including our service providers and head office colleagues to ensure high standards of service and promote a ‘One Team’ ethos
• Monitoring and analysing airport key performance indicators and making recommendations for improvements
• Ensure compliance with legal and Company requirements.
• Work closely with the Station Manager, deputising as required
  This is a role with significant people and operational responsibility, which plays a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets as we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include early starts, late finishes, working weekends and bank holidays.