Customer Insight Analyst

at  KP UK

CUSTOMER INSIGHT ANALYST

Reference number: JR243183
Location: Hybrid working - home and our office based in Manchester
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Grade: K4
Salary: £29,000 - £33,000
We are looking for a Customer Insight Analyst to join our team.
As part of the Insight Team you will be key to enabling the business to make data driven decisions to benefit and support learners. Providing regular reporting and data analytics on student behaviour to product teams to influence the design of products and services; and running data selections for emailing and outbounding calling. You’ll do this by effectively leveraging the data and tools available to you to answer key questions and help drive discussions.
This is an excellent opportunity for a skilled Data or Insight Analyst, who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/5n8tfp6e.

WHAT WE DO

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we’ve helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

EQUALITY, DIVERSITY, AND INCLUSION

We believe equality, diversity, and inclusion - of culture, experiences, and perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner, and employer, we are committed to promoting a world in which diverse talent can equally develop, advance and thrive. This includes making sure people with disabilities are given the opportunity to bring their best.
We’re dedicated to making Kaplan a great place to work where everyone can succeed, and we proudly participate in the Disability Confident scheme. We are committed to interviewing applicants with disabilities who meet the minimum criteria for the role as found in the “What you’ll bring to the role “ section of the job description. Details of how to request your application be considered under the Disability Confident scheme will be shared with all applicants upon submission of an application.
Furthermore, all applicants invited to attend interview will be given information on how to request reasonable adjustments to attend

• Excellent written and verbal communication skills
• Experience working in a customer insight team in a data rich industry
• Knowledge or experience of PowerBI (desirable)
• Experience in SAS, SQL or equivalent
• Highly competent in Office applications particularly Microsoft Excel or Google Sheets
• Accurate, persistent with excellent attention to detail
• Self motivated and proactive individual with the drive to succeed
• A resilient individual who will strive to achieve their goals