Customer Insight Analyst

at  Vodafone

Job Title: Customer Insight Analyst
Location : 2 days a week Stoke-on-Trent Contact Centre 3 days home based
Working Hours - Full Time 37.5 hours per week Monday - Friday between 8:30am and 5:00pm
Salary - Competitive + Bonus + Vodafone Benefits

WHO WE ARE

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

WHAT WE OFFER

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role and our recruitment team can help you see how your skills fit in.

The role of the Customer Insight Analyst is dynamic and far reaching. Working in an Agile environment you will investigate reasons for customer contact, complaint and churn, feeding findings into business improvement working groups. Fundamentally, the role enables the wider customer experience team to make a difference to our customer experience across our business. You will complete analysis of customer contacts via data analysis, call listening, CRM investigations and other customer touch points.