Customer Insights Analyst

at  Atlanta Community Food Bank Inc

Who We Are:
The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from. Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers. We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia.
Where You’ll Work:
Network Strategy & Innovation / Partner Relations
About the Role:
The Customer Insights Analyst will be charged with gathering and analyzing data to help the Partner Relations team act more strategically in serving partners and neighbors. One responsibility includes seeking feedback from our neighbors and Partners, including administration of qualitative feedback surveys, creation of data visualizations and presentations to tell stories about results. They will also analyze data to understand the meal distribution coverage of our service area and how it compares to food insecurity, identifying underserved areas and working with Partner Relations staff to pair the best strategies with that given need.
What You’ll Do:

Data Management and Analysis:

• Design and deploy surveys to gather insights from stakeholders.
• Analyze data - from surveys, from internal distribution patterns, from neighbor intake platform.
• Communicate data insights with internal and external stakeholders.
• Use distribution and SNAP applications to demonstrate coverage across our region.
• Plan and execute routines to analyze and review data with stakeholders(monthly, quarterly)

Research and Strategy:

• Use demographic, food insecurity and other poverty-linked metrics to demonstrate need across our region
• Work with subject matter experts to pair distribution tactics (programs, services) with the need in the area
• Research survey tactics to make partner survey process as easy as possible
• Manage congruent workstreams

Our Inclusive Hiring Process:
At the Atlanta Community Food Bank, we are dedicated to building a diverse and inclusive workplace. We understand that skills can be gained through a variety of experiences – educational and work. Towards that end, our Inclusive Hiring process is grounded in a skills based hiring approach. That means, we are looking for resumes that demonstrate key transferrable skills that can be applied to our job roles to support both our mission and culture.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus
• Decision Making
• Accountability
• The Ability to Navigate Change

If you’re excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply.

What You’ll Need: Skills and Experience your resume should demonstrate:

• Proficient in data exploration, data manipulation, data transformation and data visualizations with large datasets
• Proven success packaging data insights to tell a story and inform decision making
• Must have strong oral, written, and interpersonal skills to effectively communicate findings to those who will make decisions based on your analysis
• Must have strong attention to detail and organization skills.
• Demonstrated experience gathering customer insights through different channels, including surveys and focus groups

Event Better if you Have:

• Hands-on experience analyzing data from multiple domains, including consumer employee, supply chain, and financial
• Experience with creating and maintaining data visualizations in PowerBI

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is?routinely required to lift 25 lbs.
• Expected travel time for this position is up to 10% per year

Expectation:
We are committed to providing employees with an environment of mutual respect in which the values of Diversity, Safety, Continuous Improvement, and Hard work are supported and encouraged. We work diligently to engender fairness, responsibility, trustworthiness, and teamwork to advance our mission: To fight hunger by engaging, educating, and empowering our community.
Final Thoughts:
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the Atlanta Community Food Bank, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• Employee is?routinely required to lift 25 lbs.
• Expected travel time for this position is up to 10% per yea