Customer Insights Lead

at  Open Universities Australia

Company Description
Our mission is to remove barriers and enhance access to quality education for all Australians – irrespective of age, location, life circumstance or previous experience. As a not-for-profit organisation, we’ve got our students’ best interests at heart. We have guided more than 500,000 students to explore, choose, and enrol in one of the 1,000 and growing courses listed on the OUA marketplace from 27 leading Australian universities.
We embrace the principles of autonomy, alignment, and agility to guide our operations. Our culture is built on values that prioritise Acting for Customers, Continuously Improve, and Caring for Each Other.
Job Description
We collaborate with various teams throughout the student journey, collecting, connecting, and analysing performance data, voice of customer and external datasets. Our primary goal is to provide reliable, actionable, and timely insights to enhance the student experience and outcomes.
As a Customer Insights Lead, you will play a pivotal role in shaping a category leadership approach across the organisation. You will connect marketplace and category insights to identify opportunities, building organisational momentum to deliver better experiences for our students and unlock value for our marketplace partners.

• Demonstrate proven experience in category strategy development and insights.
• Utilise a range of quantitative, qualitative, and analytical methodologies to generate actionable insights.
• Possess relevant education in Market Research, Economics, Data Insights, or Statistics.
• Have experience in consultations and presenting to a diverse range of stakeholders.
• Be well-versed in innovative research techniques or research methods.
• Take on a facilitation/partnership role to enhance awareness, consistency, and quality.
• Define and manage organisational frameworks and approaches.
• Think with a business-centric mindset and creatively address problems to deliver solutions.
• Exhibit strong ownership of problems and adopt a consultative approach to business partnering.