Customer Insights Manager

at  Tesco

About the role
At Tesco Ireland, we believe in translating customer insights into impactful business strategies. As our Customer Insights Manager, you will be at the forefront of our mission to prioritise customers as the heart of our business. You will have the opportunity to work in a fast-paced, dynamic environment where your contributions will drive significant change. Join us to craft the future of customer-centric decision-making with a groundbreaking team that values innovation and excellence.

You will be responsible for

• Delivering research findings and insights to the Marketing team, other business functions, and the leadership team. Ensure that insights are easily understood and actionable for their plans.
• Tracking key customer metrics such as NPS. Collaborate with key stakeholders to address any concerns and capitalise on opportunities.
• Leveraging multiple data sources to make your analysis and provide actionable insights, including market share and customer sentiment.
• Being responsible for the Customer Insight Plan: establish and manage the development of insight results, such as studies and dashboards. Ensure these results make a significant impact and facilitate improved decision-making.
• Conducting in-depth qualitative and quantitative analysis. Ensure briefs are clear and outputs are fit for purpose.
• Enhancing business solutions by engaging with customers, partners, and team members to discover new perspectives. Demonstrate the ability to bring together diverse insights and apply them effectively in revolving sophisticated business issues.
• Working collaboratively within and outside your function. Develop and maintain positive relationships across the Tesco business in Ireland.
• Adhering to all Tesco policies and guidance. Acting with integrity and due diligence in accordance with our Business Code of Conduct.

You will need

• Shown experience in insight, strategy, or commercial roles within a dynamic, customer-facing industry.
• Bachelor’s Degree or equivalent experience is required; advanced degree or equivalent experience is preferred.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Office. Outstanding analytical capabilities to generate actionable insights and find opportunities.
• Ability to work independently and as part of a team.
• Research Experience: Ideally, 5+ years of experience in Insight roles (either analytics or research). Proven ability to deliver insights that drive positive changes in business decisions and performance.
• Research management experience running a wide range of qualitative and quantitative research projects.

About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children’s Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over €7.5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.
Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland. Tesco is the single largest buyer of Irish food and drink in the world, buying €1.6 Billion a year; more than any other single country in the European Union, more than even the USA which you perceive as a massive buyer of Irish food.
We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
We have embraced a blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.
We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. We’ve taken steps to ensure our stores are places where everyone feels welcome to shop too, with colleagues all trained to support those with a visible or hidden disability through the Sunflower Lanyard programme.
We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We’re committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. For further information on the accessibility support we can offer, please click http://roi.tesco-careers.com/accessibility/

HOW CAN I LET TESCO KNOW I NEED ADDITIONAL SUPPORT?

Please let us know you need additional support by emailing tescoireland.recruitment@tesco.ie
This will allow us to understand more about you and how we can best support you through the recruitment process.
What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Life Assurance
• Pension Scheme*
• Bonus Scheme*
• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
• Annual leave starting at 23 days
• Save As You Earn Scheme*
• Entry requirements and rules of the scheme apply

• Delivering research findings and insights to the Marketing team, other business functions, and the leadership team. Ensure that insights are easily understood and actionable for their plans.
• Tracking key customer metrics such as NPS. Collaborate with key stakeholders to address any concerns and capitalise on opportunities.
• Leveraging multiple data sources to make your analysis and provide actionable insights, including market share and customer sentiment.
• Being responsible for the Customer Insight Plan: establish and manage the development of insight results, such as studies and dashboards. Ensure these results make a significant impact and facilitate improved decision-making.
• Conducting in-depth qualitative and quantitative analysis. Ensure briefs are clear and outputs are fit for purpose.
• Enhancing business solutions by engaging with customers, partners, and team members to discover new perspectives. Demonstrate the ability to bring together diverse insights and apply them effectively in revolving sophisticated business issues.
• Working collaboratively within and outside your function. Develop and maintain positive relationships across the Tesco business in Ireland.
• Adhering to all Tesco policies and guidance. Acting with integrity and due diligence in accordance with our Business Code of Conduct