Customer Insights Specialist

at  McKesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we’re so much more than a distribution company. We’ve automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

JOB SUMMARY

The Customer Insights Specialist will support the Sales Operations team with the goal of driving performance excellence and strategic decision-making across various facets of the business. As Customer Insights Specialist, you will be responsible for transforming financial reporting, data, and operations into business value. The incumbent tracks key performance indicators (KPIs) for our Business Development and Provider Solutions teams and provides these teams with valuable data insights. Through maintaining data accuracy and integrity, completing core analysis, and ensuring timely and accurate reporting, you will support BPS growth and profitability.
This position supports the Manager, Customer Insights and Strategy with key business initiatives and developing insights-driven sales processes to accelerate sales strategy execution. You will operate independently or with minimal supervision, applying your extensive knowledge to complex problems and contributing to the organization’s strategic goals and objectives.

POSITION REQUIREMENTS

• University degree in relevant discipline. MBA or other Master’s would be an asset.
• Minimum of 4 to 6 years’ experience in a similar role, preferably in the biopharma and/or healthcare industry.
• Critical thinker with the ability to analyze data, identify patterns, and provide resolutions to complex business problems
• Strong business acumen, with a track record of leveraging customer insights to drive, inform, and recommend strategic decision making
• Knowledge of Canadian healthcare industry business and/or experience with IQVIA data sets are a definite asset.
• Advanced knowledge of the MS Office products (Excel, Power BI, PowerPoint, Word), and knowledge of or experience with CRM (Salesforce) an asset.
• Strong analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Creative problem solver open to innovative analytic approaches
• Excellent communication, presentation and interpersonal skills; results orientated, passionate and driven to succeed.
• Demonstrated leadership, strong team player, ability to manage priorities and meet tight deadlines.
• High sense of urgency with ability to multi-task, work proactively and independently in a fast-paced, dynamic environment.
• Bilingual (English and French), both written and spoken an asset.
  We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

SPECIFIC RESPONSIBILITIES

• Owns the tracking of appropriate KPIs for BD and Provider teams including success metrics, assessment of market penetration and sales performance metrics, conducting activities with broad application of principles, theories and concepts
• Manages the maintenance of effective and actionable sales reporting dashboards, which will clearly demonstrate our YTD progress vs expectations, while working autonomously to maintain and enhance these dashboards
• Create or modify current KPIs to improve sales reporting and gain greater insights, enabling more informed decision making and enhancing overall sales performance
• Ensure data accuracy and integrity by managing lookup files and implementing strategies for maintaining clean and standardized data across reporting platforms.
• Efficiently manage customer lists and segmenting into appropriate groups, facilitating targeted sales strategies and enhancing customer engagement initiatives
• Supporting the monitoring of our sales funnel across the BD, Provider, MSD and Data Commercialization sales teams. This monitoring is crucial in identifying our financial risks and opportunities on a monthly basis.
• Responsible for the production of comprehensive monthly reports and/or Power Point presentations on customer performance metrics tailored to each therapeutic area, providing actionable insights to drive strategic decision making and optimize sales strategies.
• Identify inefficiencies in reporting processes and utilizing expertise to optimize existing reports or develop new ones as required
• Playing a key role in supporting the organization’s financial planning and forecasting processes by actively assisting with sales budget and long-range planning inputs, providing accurate and timely updates on revenue trends for key products and molecules, and providing data-driven insights to BPS Sales and Ops teams to understand the drivers of key trends by therapeutic area and ensure alignment, ensuring that strategic goals are met and preventing costly errors or misjudgments
• Extract, cleanse, and modify raw data from Power BI reports and other sources to aid in data driven decision making.
• Performing research needs as required, to help inform our client segmentation strategy.
• Ensure accuracy and integrity of Salesforce data through proactive maintenance and regular customer audits, empowering informed decision-making for the sales teams.
• Coordinating Net Promoter Score (NPS) across Provider Solutions therapeutic areas to gather customer feedback, leading the coordination efforts to gather and analyze this feedback for strategic improvements

GENERAL RESPONSIBILITIES

• Communicate data-driven insights and make clear and concise recommendations on how to use those insights to support business growth and development.
• Collaborates with BPS business units to leverage Data & Analytics, working across business units to ensure alignment and optimize opportunities
• Works with Data & Analytics team to identify and address usability issues in Power BI reports, ensuring consistency, functionality, and optimal user experience.
• In collaboration with other BPS Business Units, identifying and developing innovative strategies and tactics to optimize sales opportunities.
• Works closely with the Manager, Customer Insights and Strategy on special initiatives and projects as applicable, with the potential to lead some of these projects/initiatives in the future