Customer Interface Account Specialist Iberica

at  Bayer

AT BAYER WE’RE VISIONARIES, DRIVEN TO SOLVE THE WORLD’S TOUGHEST CHALLENGES AND STRIVING FOR A WORLD WHERE ,HEALTH FOR ALL, HUNGER FOR NONE’ IS NO LONGER A DREAM, BUT A REAL POSSIBILITY. WE’RE DOING IT WITH ENERGY, CURIOSITY AND SHEER DEDICATION, ALWAYS LEARNING FROM UNIQUE PERSPECTIVES OF THOSE AROUND US, EXPANDING OUR THINKING, GROWING OUR CAPABILITIES AND REDEFINING ‘IMPOSSIBLE’. THERE ARE SO MANY REASONS TO JOIN US. IF YOU’RE HUNGRY TO BUILD A VARIED AND MEANINGFUL CAREER IN A COMMUNITY OF BRILLIANT AND DIVERSE MINDS TO MAKE A REAL DIFFERENCE, THERE’S ONLY ONE CHOICE.

Within Bayer, we’re changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

• Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts and Sales Teams members -on both inbound and outbound requests - for all matters related to service, orders, and operational activities.
• Cooperate with internal resources cross-functionally to solve customer problems and deliver solutions to accounts.
• Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations.
• Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty.
• Understands marketing and operational programs related to their customer base or region and can accurately explain and answer questions related to customer eligibility and program details for customers.
• Receives and creates customer sales orders and validation, delivery prioritization, invoice and other fiscal documents management.
• Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Business Partner & Team Lead.