Customer Journey Expert

at  ING

As a Data Strategy - Customer Journey Expert you:

• You help ING prevent Money Laundering and Financial Crimes globally.
• You solve complex challenges and take decisions based on data and facts.
• You gather and analyze business requirements and design data solution for various FC&FP initiatives; including critical regulatory requirements and implementation.
• You are always looking to optimize and automate processes and data, working towards improving the efficiency of the FC&FP solutions.
• You stimulate cross-border interaction and coordinate the contribution of supporting teams (such as data management, global analytics, compliance, process owners, regulators, etc).
• You identify ways to improve data governance framework, standards, and policies within FC&FP.
• You give and ask for constructive feedback.
• You ensure compliance with ING’s policies and standards.

You might be the one that we are looking for if:

• You have a minimum bachelor’s degree (IT, Engineering, Mathematics or Economics/Business).
• You have a minimum of 5 years of working experience in IT process and/or software/technical implementations.
• You have experience with data management (data flows, data analysis, data integration, data quality, data governance)
• You have participated in realizing regulatory/processes changes and translating regulatory requirements into functional designs and/or processes (experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus).
• You are an energetic & approachable professional.
• You focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
• You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask questions and make decisions.
• You can easily “switch context” – so you are able to drive multiple (and distinct) topics during the day within an Agile environment where change is constant.
• You have knowledge of SQL (Structured Query Language).
• You are a strong analytical and abstract thinker.
• You are result oriented with an ability to find ways of solving or pre-empting problems
• You have strong communication, presentation, networking and influencing skills.
• You are passionate for learning and knows to ask the right questions in coming up with business requirements.
• You are articulate – fluent in English (speaking and writing) and can communicate effectively across persons with different skillsets and seniority levels.
• You are a team player – eager to learn and can coach others.
• You share and adhere to the ING values of honesty, prudence, and responsibility.

Please refer the Job description for details