Customer Journey Expert - Onboarding

at  ING

Belgium, Wallonie, Belgium -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate01 Jan, 2025Not Specified05 Oct, 20245 year(s) or aboveUser Experience,Customer ExperienceNoNo
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Description:

DIGITAL CUSTOMER JOURNEY EXPERT TO BOOST USER EXPERIENCE OF OUR NEW CLIENTS WHEN ONBOARDING AT ING.

[Customer Journey Expert]
Work Location– Brussels
Possibility of 50% work from home on the basis of a team agreement
Work Schedule – Full Time
Within our team, we are responsible to deliver the best customer experience ever to new private individual clients when they onboard at ING.
Your role will consist in designing and describing improvements in the way we onboard digitally our clients and you will drive the change from the ideation to the implementation of the process.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:5.0Max:10.0 year(s)

Information Technology/IT

IT Software - Other

Customer Service

Graduate

Proficient

1

Belgium, Belgium