Customer Journey Expert / Product Manager – Daily Banking Products (f/m/x)

at  ING Deutschland

Are you in tune with customers’ wants and needs and able to transform these into appealing processes? Does your drive for innovation give even existing products a new and creative spin? Perfect! At ING, we place great value on team spirit, a productive working atmosphere and further training for our employees. Does this sound like a fit for you? Then apply with just your CV and help us take our payment solutions to the next level.

• You pave the way into the future for our payment solutions and systems. Using your expertise and a keen eye for customers’ needs you design, implement, test, and enhance new and existing procedures and product strategies to help us to deliver the best customer journey.
• To this end, you keep your eye on market trends and our competitors, analyse our current processes, move the appropriate levers, and link up with stakeholders and interfaces.
• Following customer satisfaction, regulatory requirements, and cost-effectiveness as your guiding principles you transform product-related-value propositions into perfect customer journeys, improve our payment and transaction processes and make our work better and easier all around.
• To aid your colleagues in our endeavours you create comprehensive guidelines and documentation and establish requirements for reports and evaluating customer data.
• In your collaboration with external partners and service providers, as well as in your role as the point of contact for used applications and systems, you impress with your professional expertise and your reliable manner.
• Just like us, you prefer to work in an agile, customer-centric, and cooperative manner at all levels. Therefore, you participate in all sprint events, create user stories, and maintain close contact with stakeholders, including the Head Office.