Customer Journey Expert TFS

at  ING

Transaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.
The purpose of the TS Delivery Management organization is to make our clients successful by offering them seamlessly integrated TS solutions. We have a global mandate to improve products in such a way that internationally operating clients experience ING as one bank across the entire ING network. We have the asset ownership for all IT assets in scope. We are responsible for the delivery of services to our clients and stakeholders.
As a Customer Journey Expert (CJE) you have an end-to-end responsibility for delivering and managing the solutions in systems, services and channels. You work in a squad following Agile WoW together with other experts to achieve your squad’s mission. You have expertise in the areas of technical product development and delivery.
You will be the Business Analyst in a squad who is delivering the core capabilities for the TFS business, supporting multiple locations and stakeholders. Involvement multiple projects from regulatory to business growth, including digitalization of the business.

PROVEN TRACK RECORD AND TECHNICAL SKILLS

• Master’s or bachelor’s degree.
• 8 years of working experience
• Experience and affinity with the Trade products.
• Experience and/or affinity to deliver results together with the IT engineers.
• Proven experience or strong affinity with the ING Agile Way of Working is a plus.
• Experience working in product delivery is a plus.
• Excellent written and verbal English communication skills.

ABOUT US

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

• You translate and refine business requirements provided by Product Management for the development of products and contribute to defining the best solution roadmap for the product.
• You apply your experience in supporting the product development with an end-to-end mindset, including the COPAF implementation, delivery of the business operations and services.
• You bridge IT and business through understanding of client needs, digitization and ensure delivery is of the right quality by defining and executing user acceptance tests.
• You can simplify solutions and processes.
• You monitor usage of the product by ensuring relevant data and management information is available.
• You work with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulations and policies.
• You support the Delivery Area Lead (DAL) with representation in large scale complex international change projects/programmes.
• Together with your colleagues you are responsible for meeting your sprint- and QBR goals.
• You support DAL with managing the demand towards PSS, Market Leaders and external vendors, in cooperation with the IT Area Lead.
• You contribute to delivering a differentiating experience for ING’s customers for all TS related services at optimal value and profitability for ING.
• You share responsibility to ensure our license to operate by secure and flawless 24/7 operations while ensuring regulatory compliance.
• You contribute to the risk & control compliancy to mitigate business and operational risks.
• You are responsible for aligning with Product Managers and the IT colleagues to ensure successful delivery of your product.