Customer Journey Insurance

at  ING

A DAY IN THE LIFE OF THE CUSTOMER JOURNEY RETAIL INSURANCE

• Develop understanding of ING retail insurance drivers as customer needs, value propositions, distribution channels, legal and competitive environments;
• Develop bank-insurance future-proof value proposition and distribution strategy and implement them in the organization;
• Design, deliver and implement the roll out of new products and features towards ING customers and distribution network;
• Deliver value proposition by activating different stakeholders: your squad, tribe colleagues working on your segment processes, Private Individual colleagues, ING insurance partner for this segment;
• Take ownership, steer the realisations and business results based on facts and data.

• Personal growth & challenging work environment with endless opportunities to realize your ambitions and grow professionally;
• An informal, dynamic environment with fun and innovative colleagues supporting your endeavors;
• A progressive and agile way of working, where diversity and new ideas are valued