Customer Liaison Agent

at  Wyndham Destinations

WE PUT THE WORLD ON VACATION

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

ARE YOU WHAT WE ARE LOOKING FOR?

Do you have lending and/or sales experience?
Do you love to talk to people about holidays?
We are looking for individuals who can make finance fun for our owners!

In this role you will be responsible to provide face to face (virtual) and over the phone exceptional service to our internal and external clients at all times. The role includes but is not limited to:

• Assisting our clients to complete loan applications and gather supporting documents;
• Ensuring all relevant documentation is complete and accurate while showing excellence in customer service and a demonstrated ability to work to tight timelines;
• Reviewing and perform credit unsuitability assessment for loan applications.

In this role you will be responsible to provide face to face (virtual) and over the phone exceptional service to our internal and external clients at all times. The role includes but is not limited to:

• Assisting our clients to complete loan applications and gather supporting documents;
• Ensuring all relevant documentation is complete and accurate while showing excellence in customer service and a demonstrated ability to work to tight timelines;
• Reviewing and perform credit unsuitability assessment for loan applications

To be successful in this role, you will have:

• Experience with loan application OR in a finance-based role (preferred but not essential)
• Experience collecting customer information with excellent accuracy
• Excellent communication skills including, phone manner, verbal and written communication
• Ability to communicate with internal and externally in a professional manner
• Previous experience in a call centre environment would be preferred but not essential
• Demonstrate good organizational and time management skills
• Effectively work under pressure and be able to meet deadlines and KPIs as set by the Team Leader
• Proven skills in attention to detail and accuracy of work produced
• Sound ability in Microsoft Office and ability to learn internal systems
• Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positive working environmen