Customer Liaison Coordinator

at  Hamberley Care Homes

BE ALL YOU CAN BE WITH HAMBERLEY

The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy.

We offer our colleagues:

• Generous, above-market salary
• Contracted hours - 40 Hours per week
• Performance Related Bonus
• Workplace Pension
• Comprehensive and further development opportunities
• Opportunities for Career progression
• Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

As a Customer Liaison Coordinator you will work closely with the Home Manager and home team to support with the growth of the service, not only will you be supporting with the enquiry and admission processes, you will also be creating and developing relationships with the wider community.
As part of this role, you may be the first person a potential new resident will meet when they are considering moving in to one of our luxury care homes. You will be the go-to person for any questions throughout their journey and support with show-rounds.
By working collaboratively with the Sales, Marketing and Well-being teams, you will support with building the homes profile within the community, promotion the home at networking events and through social media platforms.
Could you be part of our team?

The successful applicant will have:

• Previous experience as a customer service advisor
• An understanding of the Health and Social Care sector
• Experience supporting the customer journey from initial enquiry through to provision of service/product
• You’ll love people - and as a result, have strong verbal and written communication skills with the ability to demonstrate empathy and compassion
• Manage multiple priorities to ensure customers receive an engaging experience.
• Networking Skills with experience of community relations with third party groups and organisations.
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Be self-motivated, proactive, confident, flexible and adaptable
• Ability to research, handle data and prepare reports
• Proficiency in the use of Social Media and MS Office