Customer Liaison Officer and Vehicle Quality Controller

at  Norton Way Group

Salary: £23,920 per annum
Location: Unit 1 Arlesey Business Park, Mill Lane, Arlesey, Beds, SG15 6RF
Hours: Monday to Friday, 08:00 to 17:00

A BIT ABOUT US:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and a commitment to excellence. We have been a leading automotive group in Letchworth for 35 years.
We’ve cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group spans 9 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Our award-winning corporate department in Arlesey is looking for a Customer Liaison Officer / Vehicle Quality Controller to join the team, helping them to deliver exceptional levels of customer service, ensuring our customers come back time and time again.

WHAT WE NEED FROM YOU:

• Full manual driving licence, Class C or C+ Driver
• Experience of van/trailer driving is essential
• Good geographical knowledge, road networks, and route planning
• Outstanding communication skills and excellent attention to detail
• Punctual with good time keeping. Honest, trustworthy and reliable.
• The ability to deliver exceptional levels of customer service.
  Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively; in 2022 and 2023.
  In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment.
  Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
  Join us on a journey where success is celebrated and built upon a foundation of inclusivity, well-being, and exceptional leadership

• Collecting, delivering, checking and controlling new and demonstration vehicles as directed.
• Ensuring that all vehicles are adequately checked for condition and specification at the time of delivery, and all discrepancies are recorded and reported.
• Checking the truck and trailer, completing the daily check sheet, ensuring the load is secured correctly.
• Use of driver card and digital recording equipment (i.e., Tachograph)
• Carrying out vehicle checks prior to delivery, including; checking all paperwork matches the vehicle you’re delivering, checking the vehicle is taxed and correctly number-plated, and checking fluid levels, to include water, oil, screen wash.
• Liaising with the Sales team regarding vehicle delivery and collection arrangements.
• Handing over vehicles to corporate customers, ensuring maximum customer satisfaction, and showing competency, knowledge and efficiency. Ensuring paperwork or PDA is correctly completed and signed.