Customer Liaison Officer
at SBV Services Pty Ltd
Kempton Park, Gauteng, South Africa -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Nov, 2024 | Not Specified | 29 Aug, 2024 | 3 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
CUSTOMER SERVICE MANAGEMENT
- Investigate all customer queries, liaising and assisting all relevant stakeholders to resolve customer queries within the agreed upon SLAs
- Responsible for the end to end management of the query portal, logging, tracking and monitoring customer queries
- Escalate complex queries/outstanding disputes to Regional Customer Liaison Officer for resolution
- Investigate no service enquiries, obtain all relevant documentation and present to the Centre Manager for approval of credit notes where necessary, processing according to company policies and procedures
MINIMUM REQUIREMENTS: EDUCATION
- 1 Year Certificate in Customer Services / Business Management.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Outsourcing/Offshoring
Banking / Insurance
Customer Service
Trade Certificate
Customer services business management
Proficient
1
Kempton Park, Gauteng, South Africa
