Customer Liaison Officer

at  SBV Services Pty Ltd

Kempton Park, Gauteng, South Africa -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Dec, 2024Not Specified27 Sep, 20243 year(s) or aboveGood communication skillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

CUSTOMER SERVICE MANAGEMENT

  • Investigate all customer queries, liaising and assisting all relevant stakeholders to resolve customer queries within the

agreed upon SLAs

  • Responsible for the end to end management of the query portal, logging, tracking and monitoring customer queries
  • Escalate complex queries/outstanding disputes to Regional Customer Liaison Officer for resolution
  • Investigate no service enquiries, obtain all relevant documentation and present to the Centre Manager for approval

of credit notes where necessary, processing according to company policies and procedures

Responsibilities:

Please refer the Job description for details

REQUIREMENT SUMMARY

Min:3.0Max:8.0 year(s)

Outsourcing/Offshoring

Banking / Insurance

Customer Service

Trade Certificate

Customer services business management

Proficient

1

Kempton Park, Gauteng, South Africa