Customer Liaison Officer

at  Sureserve

CUSTOMER LIAISON OFFICER

At Everwarm, excellence is not just an expectation; it’s our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We’re currently seeking a Customer Liaison Officer who shares our commitment to quality, service, and environmental improvement.
Overview of role:
The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the customers, sub-contractors, client representatives and the Everwarm team members. The role will be based from a local site compound.

General Duties/Key Responsibilities:

• This is a field-based role, must hold a UK driving licence.
• Travel throughout central belt and beyond, occasional overnight stays.
• The first point of contact for customers receiving planned works to their local authority/housing association.
• Liaise with customers, in their homes to discuss their specific circumstances and create household profiles to assist the delivery of planned works.
• Keep all lines of communication open between all parties to ensure the smooth running of works.
• Maintain up to date written records and reports on project progress.
• Minimise and manage complaints.
• Assist the site team to organise sequence of works.
• Carry out written and photographic condition surveys of properties.

SKILLS AND KNOWLEDGE:

• Must have a UK driving licence.
• Lone working confidence.
• Industry knowledge (desirable not essential).
• Able to communicate effectively, orally and in writing.
• Exceptional customer service skills with an empathetic and understanding manner.
• The ability to build and maintain strong relationships.
• Exceptional time management skills with the ability to adapt quickly to changing priorities.
• Ability to manage own workload.
• Must be self-motivated, proactive, able to work alone/as part of a field team.
• Working knowledge of Office 365 packages including Word, Excel, PowerPoint Outlook, Teams etc.
• Clear focus of quality of service.
• Disclosure CheckFlexible Approach

• This is a field-based role, must hold a UK driving licence.
• Travel throughout central belt and beyond, occasional overnight stays.
• The first point of contact for customers receiving planned works to their local authority/housing association.
• Liaise with customers, in their homes to discuss their specific circumstances and create household profiles to assist the delivery of planned works.
• Keep all lines of communication open between all parties to ensure the smooth running of works.
• Maintain up to date written records and reports on project progress.
• Minimise and manage complaints.
• Assist the site team to organise sequence of works.
• Carry out written and photographic condition surveys of properties