Customer Loyalty and Growth Manager (m/f/d)

at  AnyDesk Software GmbH

ABOUT US

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

WHAT WE ARE LOOKING FOR:

To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Manager to join our Customer Experience department. In this pivotal role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.

• Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
• Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
• Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
• Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
• Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
• Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
• In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies

BASIC QUALIFICATIONS:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
• 1-3 years of experiences in CSM/Account management
• Experience selling 3-year deals, preferably SaaS
• Proficient knowledge of business administration, negotiation, and retention skills
• Experience leading demos with customers
• Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
• Creative and empathic, with great communication skills
• Excellent written and verbal communication skills in German and English are mandatory, any other languages like French, Dutch, Italian or Spanish are a plus

PREFERRED SKILLS AND EXPERIENCE:

• Experience working under quotas and KPI’s
• Organized and structured with excellent analytical and problem-solving skills
• Adaptability and resilience in a fast-paced environment

WHAT WE OFFER:

• Centrally located office in Stuttgart
• Flexible working hours and a hybrid working model
• 30 vacation days/year in a full-time position
• Free drinks and weekly team lunch
• Personal and professional development potentialities and room for creative ideas
• An international team
  Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.
  AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.

• Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
• Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
• Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
• Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
• Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
• Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
• In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategie