Customer Management Assistant

at  AIA

MediCard Phils., Inc. is one of the country’s leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.
MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.
MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:
The Customer Management Assistant is responsible for providing exceptional support to customers, assisting with inquiries, resolving issues, and maintaining accurate records of customer interactions. The role requires strong communication skills, a customer-centric attitude, and the ability to work effectively in a team environment.
Key Responsibilities:
Customer Support: Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and resolving issues effectively.
Issue Resolution: Assist customers in troubleshooting problems with products or services, escalating issues when necessary to ensure timely resolution.
Order Management: Process orders, handle returns and exchanges, and coordinate with other departments to ensure orders are fulfilled accurately and on time.
Customer Relationship Management (CRM): Maintain and update customer records in the CRM system, ensuring all interactions are documented and relevant information is up-to-date.
Feedback Collection: Gather and report customer feedback to help improve products, services, and customer satisfaction.
Support Sales Team: Collaborate with the sales team to assist in customer account management, including follow-ups, account updates, and renewal processes.
Documentation: Prepare and distribute customer-related documents, such as invoices, receipts, and contracts.
Performance Metrics: Monitor and report on customer service performance metrics, including response times, resolution rates, and customer satisfaction levels.
Continuous Improvement: Suggest and implement improvements in customer service processes and systems to enhance efficiency and customer satisfaction.
Qualifications:
Education: High school diploma or equivalent required; an associate’s or bachelor’s degree in business, marketing, or a related field is preferred.
Experience: Previous experience in customer service, sales support, or a related role is preferred.
Skills:
Strong verbal and written communication skills.
Excellent organizational skills with attention to detail.
Proficiency in CRM software and Microsoft Office Suite.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills with a customer-focused mindset.
Ability to work independently and as part of a team.
MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date

Please refer the Job description for details