Customer Manager

at  Open Text Corporation

Hiring Manager: Nadia Koller
Talent Acquisition Advisor: Thorsten Henrich
Job Code Level: SR-OFFCLD-P3
Refer Your Friends!
Come and join our Customer Support-Team from Home Office based in Germany with your commitment as a
Sr. Customer Manager

• Sell the value of Open Text services and support programs and drive retention as well as expansion by developing and strengthening relationships (C level to Manager)
• Develop and maintain long-term post-sales relationships with customer accounts critical to the company in terms of recurring base revenue and future growth.
• Manage services and generate sales among key accounts, including upselling and cross-selling.
• Forecast and track client account metrics.
• Identify opportunities to grow business with existing clients.
• Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals prior to expiration
• Manage customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement
• Lead and attend client meetings