Customer & Marketing - Senior Consultant - Salesforce Technical

at  Deloitte

Company Description
Deloitte provides industry-leading audit and assurance, tax and legal, consulting, financial advisory, and risk advisory services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s approximately 457 000 people worldwide make an impact that matters at www.deloitte.com
Job Description

MINIMUM EXPERIENCE

• 5-8 years working experience including 3 years in a client facing as well as 3 years in a management role with a focus on digital transformation.
• Proven track record in leading initiatives and managing small projects
• Minimum 5 years’ experience ideally in either a technical (Developer) or functional (Business Analyst) role including at least 5 years’ experience in the design and development of Digital Customer applications
• CRM Certified Practitioner (for example, Salesforce) and/or Service Design certified Practitioner
• Proven experience in 1/more of the customer domains of Sales, Service, Marketing and Commerce

RELEVANT CUSTOMER EXPERIENCE DESIGN COMPETENCIES

• 5-8 years working experience as a Customer Experience Specialist, or in a similar Customer Experience and/or Consulting role
• Deep customer domain experience across Sales, Service, Marketing & Commerce

QUALIFICATIONS

• Bachelor’s Degree in any of the following, or a related field, would be a distinct advantage:
• Marketing
• Communications
• Advertising
• Business Management
• Information Systems
• Computer Science
• Engineering or related discipline
• Tertiary qualification in Digital Design / Visual Communication, Business or Information Systems
• CRM Certified Practitioner, for example, Salesforce (minimum of 2 CRM/CX/Agile Certifications/Data Cloud) and/or Service Design/UX/CX
• Preferred but not essential
• Figma
• Adobe XD
• Sketch
• Miro
• Framer X
  Additional Information
  The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
  At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent

To support engagement teams in delivery of services to / at client premises on delegated engagements / projects. The core focus of this position is the design, development, and on-going support of digital customer technology applications.

• Assists in preparation of client presentations / discussion documentation
• Contributes to preparation of proposals/tenders and presentations
• Identifies opportunities for follow-on work and advise management
• Identifies innovative solutions on projects / engagements to enhance / renew service offerings to client
• Under guidance, supports the Engagement team in delivery to client in area of competency
• Owns the Customer experience Design Conversation: ability to articulate the value of digital services to turn a strategy into measurable results
• Designing digital products and supporting development teams throughout implementation with art and design direction
• Owning CX, UX & UI design deliverables throughout the end-to-end product design cycle
• Ability to rapidly ideate and create concepts and articulate strong storylines to clients.
• Develops productive, credible and trusting relationships with clients and their teams during assignments / projects
• Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development
• Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams
• Communicates regularly with Engagement Manager and team members on status of own deliverables
• Responds with urgency and accountability to client and team requests