Customer Monitoring Centre IT Engineer

at  Johnson Controls

WHAT YOU WILL DO:

Do you have experience in application support? Join us and apply modern strategies and best practices to our monitoring team’s applications and service platforms (Fire/Security Monitoring, Managed Access, Hosted Video) for Germany and Switzerland Customer Monitoring Centre systems.
You will develop tools and automation systems for the deployment, provisioning and configuration management of hundreds of servers and handle InfoSec requests for vulnerability remediation, patching and AV/Compliance software installations.

HOW YOU WILL DO IT:

• Provide level 2/3 technical support to the Monitoring, Access control and Video applications group for Germany and Switzerland systems
• Ensure system uptime and availability (>99.999%) for all life-safety applications – Monitoring, Video and Communications.
• Ensure rapid response on-call services
• Manage new software updates and enhancements (patches/upgrades).
• Address IT vulnerabilities for systems using the CVE Vulnerability DB. Make recommendations.
• Provide application support to technical teams and the business.
• Build or upgrade application hardware and software.
• Develop deployment and automation methodologies and systems.
• Document product build, deployment and changes.
• Work with InfoSec teams on vulnerability remediation strategies and processes.
• Coordinate with suppliers for solution enhancement requests or fixes when needed.
• Contribute to the development and execution of strategic plans as a highly skilled team member.