Customer & Neighbourhood Officer (6m Secondment Cover)

at  Paradigm Housing Group

Are you an experienced Housing/Neighbourhood Officer with a deep understanding of social housing and a passion for making a difference in communities? At Paradigm, we are dedicated to delivering exceptional services to our customers, and we are looking for someone like you to join our team. This role is pivotal in ensuring our customers receive the best possible support and service. The role covers the Milton Keynes area (Western Region).

FURTHER INFORMATION

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email recruitment@paradigmhousing.co.uk and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
We are Paradigm Housing Group.
We manage more than 15,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
Email: recruitment@paradigmhousing.co.u

YOUR ROLE:

As a Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric neighbourhood management service. You will manage a mixed-tenure area, ensuring compliance with housing regulations, supporting vulnerable customers, and working closely with other teams and external partners to drive improvements in your neighbourhood.
This is not just about managing tenancies; it’s about building strong relationships, solving problems, and making a visible impact in the communities we serve. You will be empowered to use data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.

KEY RESPONSIBILITIES:

• Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
• Neighbourhood Management: Deliver visible, accountable neighbourhood services, working with customers, local authorities, managing agents, and community members to create safe and thriving communities.
• Customer Focus: Act as a leading advocate for our customers, ensuring their voices are heard and their needs are met. Handle case management with a focus on positive outcomes for both customers and the organisation.
• Partnership Working: Collaborate with internal teams and external partners, including social services and the police, to provide a comprehensive neighbourhood management service.
• Patch Improvement: Develop and execute patch improvement plans using data and customer feedback, managing budgets for maintenance and estate improvements, and sourcing additional funding where possible.
• Vulnerable Customer Support: Identify and support vulnerable customers, working with the Customer Support & Partnerships Team and other agencies to safeguard and assist those in need.