Customer Onboarding Manager

at  RamSoft

ABOUT US

Join RamSoft (www.ramsoft.com), a collaborative and innovative SaaS medical software company that is developing and selling novel cloud and cloud-native RIS/PACS software platforms for radiologists worldwide. We’re a global business with 200+ employees located worldwide, and we are growing quickly!

• Become an expert in RamSoft products, add-ons and 3rd party Integrations
• Have good understanding of the customers’ requirements and desired workflows
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Follow the standard process and best practices to bring clients onboard and “live” in the stipulated timeframe
• Manage the provisioning process, including the creation of organizations/users, and any other areas that require modification/configurations
• Deliver end user training to clients, which may include technical personnel, administrative staff, healthcare staff
• Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
• Create and maintain the required documentation for each Onboarding project
• Ensure customers receive superior service
• Collaborate with the customer success, sales, finance, operations, and product teams to ensure customer satisfaction
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of our customers’ business and operational objectives
• Be attentive to information provided by customers and ask clarifying questions to ensure proper use of the RamSoft’s products
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders