Customer Onboarding Officer

at  MOBILE COMMUNITY TECH PTE LTD

Job Description
The Onboarding Customer Officer will be responsible for managing the customer onboarding process, ensuring a seamless experience for new clients. This role involves contacting clients, gathering necessary documents, addressing inquiries, and resolving any complaints promptly and efficiently.

Key Responsibilities

• Customer Onboarding: Guide customers through the onboarding process, ensuring all necessary steps are completed smoothly and efficiently.
• Communication: Contact customers to assist with onboarding and gather required documents
• Document Collection: Ensure all necessary documents are collected, verified, and processed in a timely manner.
• Customer Support: Handle customer inquiries and complaints promptly and efficiently, ensuring a high level of customer satisfaction.
• Follow Up: Follow up with customers to ensure they have a positive onboarding experiences and address any outstanding issues.
• Record maintenance: Maintain accurate and up-to-date records of customer interactions and onboarding progress.
• Process improvement: Identify areas for improvement in the onboarding process and suggest enhancements to improve customer experience.
• Collaboration: Work closely with other departments to ensure a seamless and coordinated approach to customer onboarding.

What we look for in you:

• Bachelor’s degree in Business or related field.
• Minimum 2 years of experience in a customer service or onboarding role, preferably within the financial services or fintech industry.
• Strong communication skills with proficiency in English and Mandarin.
• Excellent customer service and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Strong attention to details and organizational skills.

• Customer Onboarding: Guide customers through the onboarding process, ensuring all necessary steps are completed smoothly and efficiently.
• Communication: Contact customers to assist with onboarding and gather required documents
• Document Collection: Ensure all necessary documents are collected, verified, and processed in a timely manner.
• Customer Support: Handle customer inquiries and complaints promptly and efficiently, ensuring a high level of customer satisfaction.
• Follow Up: Follow up with customers to ensure they have a positive onboarding experiences and address any outstanding issues.
• Record maintenance: Maintain accurate and up-to-date records of customer interactions and onboarding progress.
• Process improvement: Identify areas for improvement in the onboarding process and suggest enhancements to improve customer experience.
• Collaboration: Work closely with other departments to ensure a seamless and coordinated approach to customer onboarding