Customer Onboarding Specialist

at  COS

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

Reporting to the National Implementation and Sales Support Manager, this role will focus on executing projects for the on-boarding of new and existing COS and Muru Office Supplies (MOS) customers.

Key responsibilities include:

• Oversee the entire implementation process from project initiation to acceptance, as well as the execution of existing customer contract changes, always keeping internal and external stakeholders up to date on project status
• Work with new and existing customers to understand procurement needs and provide them with tailored solutions
• Communicate effectively all billing, accounts payable, purchasing and delivery processes with the customers
• Pinpoint issues and roadblocks for the project team, and ensure appropriate solutions are defined to better suit the customers’ needs
• Assist and handle any enquiries which come via the implementation inbox