Customer Onboarding Specialist (Spanish Bilingual)

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically three to five years of related experience

ROLE OVERVIEW

The talech Onboarding Specialist is our customer’s primary point of contact and owns the entire onboarding experience.

RESPONSIBILITIES

• You will guide and support our customers throughout this journey as a subject matter expert and trusted advisor.
• You will leverage your passion for customer success, creative problem solving skills, and ability to quickly build strong trusting relationships both internally and externally to provide a world class experience.
• Will provide project and analytical support to assigned business line or functional area.
• Performs research, analysis, review, development, implementations, and monitoring of new and/or revised products/services.
• Acts as a project liaison with other departments.
• Compiles and analyzes information for an assigned project or areas making recommendations based on findings.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la