Customer Operations Co-ordinator - Provider Services

at  Vitality

ABOUT US

We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team – Provider Operations
Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 40 hours per week.

TOP 3 SKILLS NEEDED FOR THIS ROLE:

• Willingness to self-develop
• Strong communication skills to support the commercial dimensions of the role
• Ability to collaborate effectivity within a team while also demonstrating the autonomy to switch tasks to meet workload demands

WHAT THIS ROLE IS ALL ABOUT:

The Customer Operations Co-ordinator provides professional, efficient, courteous, and accurate front-line telephone and administration service to all Healthcare Providers, working independently and to standard procedures. The Provider Operations Team supports Vitality’s Healthcare Providers and assists in the first contact resolution of their queries.
This role involves a high level of technical expertise across all areas of the business and building positive relationships with Healthcare Providers. The role includes assisting the other provider teams with the implementation of the management strategy. Effectively managing professional costs to ensure VitalityHealth members have access to high quality, affordable healthcare.

The post holder will provide a high-quality administration service within the team, whilst being able to work under their own initiative. You will have the ability to work effectively with a variety of teams and stakeholders across the Clinical Operations Division and the wider business.

• Reports to the Provider Operations Team Manager
• The job holder works with other team members.
• First point of contact for all Healthcare Provider queries.
• Knowledge of medical terminology and hospital, clinic, or laboratory procedures.
• The post holder will have good negotiation skills.
• Ability to meet the quality standards required over phone and email.
• The ability to understand processes across all areas of the business.
• Maintain current processes and act upon areas of concern proactively.
• May be expected to undertake limited travel (Stockport/Bournemouth/London).