Customer Operations, CS Tools & Analytics
at Narvar
Austin, Texas, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Feb, 2025 | Not Specified | 11 Nov, 2024 | 4 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Narvar is growing! We are looking for a skilled Senior Analyst, Operations to own the tools, reporting and metrics that support the efficiency and effectiveness in our Customer Success organization.
This role will be responsible for managing customer data and analytics, and leveraging tools to support key customer KPIs, including churn prevention and customer satisfaction. Deliverables will include quality, thoughtful analytics to inform key decisions and recommendations on tools and workflow improvements that support organizational goals.
This role will report to the Head of Customer Operations. The role will also require strong collaboration with cross-functional, global teams including Sales and Marketing.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:4.0Max:9.0 year(s)
Outsourcing/Offshoring
Marketing / Advertising / MR / PR
Customer Service
Graduate
Proficient
1
Austin, TX, USA
