Customer Operations Executive (Chatham, UK)

at  Lendable

ABOUT LENDABLE

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We’re building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 500 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

YOUR EXPERIENCE

• Minimum 6 months Customer Service experience preferable

PREVIOUS LOANS, CARDS, AND MOTOR EXPERIENCE ARE DESIRABLE.

• Contact centre, financial services experience desirable.
• Working to targets is preferable but not essential
• Previous experience of working in a customer contact/facing role essential (if no previous work experience, able to evidence competencies which demonstrate capability)

Location: Chatham, Kent UK
The Customer Service department is responsible for working with customers who have queries about their loan/card/Motor from the application stage and supports the end-to-end journey. Our primary role is to be the first point of contact for customers resolving queries at the first point of contact and ensuring customers’ needs are met.
Reporting to the Team Lead, you will undertake customer queries via telephony, email and live chat. We’re looking for a superstar who can utilise their skills and capability levels in the performance of their roles so that they can consistently achieve overall quality standards, and embed processes and procedures to deliver good customer outcomes