Customer Operations Specialist (f/m/d)

at  Hive Technologies GmbH

THE POSITION

Do you love operations and are excited by the idea of shaping processes in a high-impact team? Join the Customer Operations team at Hive.
The Customer Operations team’s goal is to improve our customer experience. We do this, for example, by improving operational efficiency for our brands through automating periodic and manual tasks using SQL and machine learning.
Additionally, we investigate systemic complex issues, create automated processes for them and develop recommendations for the product and tech teams to integrate them into the Hive App.

Interested? Here’s what you can expect:

• A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
• Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
• Get stuck into the analysis of Hive’s processes to identify improvement opportunities
• Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
• A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
• Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving

If this role gets you excited, please apply with a cover letter detailing a time you used machine learning to improve a process!

Please refer the Job description for details