Customer Operations Specialist

at  Finoa

YOUR MISSION

As a Customer Operations Specialist at Finoa, you will help to shape what excellence looks like and continuously work on enhancing our processes, documentations and applications to ensure the best customer experience possible. The successful individual will be the voice of the company to echo our passion for crypto assets, custodianship and trust.

ABOUT US

Finoa is a regulated crypto asset platform for institutional investors co-founded in 2018 by Christopher May and Henrik Gebbing. The company came to life through the shared aspiration to make institutional interactions with crypto assets simple and secure, and is backed by prominent investors, including Balderton Capital, Coparion, Maven11, Signature Ventures, and Venture Stars.
Finoa has since then grown into a truly international company, powered by a diverse team and serving high-profile clients from around the world. Reference clients include renowned venture capital firms, crypto hedge funds, corporates, Web3 companies, and high-net-worth individuals.
If you want to join one of Europe’s most exciting crypto start-ups, be part of the next wave of innovation disrupting finance, and grow together with us, then this is your chance to apply.
Finoa is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

• Technically investigate and solve customer inquiries
• Improve existing product features by evaluating objectives and specifications, reviewing proposed changes, and making recommendations
• Prepare reference material for internal users and customers by drafting operation instructions to extend our continuously growing knowledge base
• Act like an owner and resolve customer problems via email, chat, and video call