Customer Operations Support Specialist

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

YOUR ROLE AT BAXTER

As a Customer Ops Support Specialist you will be responsible for the customer service aspects of SD/CS functionality and SD/CS Master Data maintenance. As a customer ops team member, you will also be responsible for order processing, error resolution, sales order auditing and reporting. Leveraging advanced SAP proficiency, this role works with a group in streamlining the order entry processes, collaborating with cross functional teams, and resolving escalated customer inquiries.

WHAT YOU’LL BE DOING

• Ensure accurate and timely processing of customer orders .
• Utilize current business tools to help streamline order entry processes, ensuring efficiency and compliance with company standards.
• Create, release, maintain, and audit SAP SD/CS master data.
• Assist in development and ongoing maintenance of SAP documentation and testing of new functionality.
• Foster a positive and collaborative team culture, promoting continuous improvement and a customercentric approach in order processing activities.
• Conduct daily audits and correction of SAP documents to ensure smooth order to cash process.
• Proactively identify recurring problems and make recommendations cross functionality for corrective actions.
• Prepare of process business change request notifications in SAP in accordance with work instructions and internal team processes