Customer Operations Team Leader

at  PHOENIX group

Job Type: Permanent. 2 positions available.
Location: This role is based at our Norwich office with time spent working in the office and from home.
Flexible working: All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: Monday 30th September
Salary and benefits: £31,500 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Recruiter: Jake Stewart
We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Team Leader to join our Customer Service team. We have 2 permanent roles available for this position.

As a Team Leader within our Customer Operations team, you’ll be leading and developing a team of Customer Operations Representative’s.
You’ll be responsible for the team providing a great quality service and customer experience by managing the team effectively through the efficient use of all resources, systems, and procedures.
You’ll also be responsible for ensuring a high level of engagement amongst your team and making sure the team are clear on their own goals and how that aligns to the goals and strategy of the business area and the wider organisation. You will also set clear expectations of what high performance looks like.
Additionally, you will manage employees with performance issues and handle sensitive staff issues.