Customer Optimisation Analyst

at  Golden Charter

CUSTOMER OPTIMISATION ANALYST

Location: Hybrid – based in Glasgow City Centre
Salary: circa £40k
Are you an experienced data analyst looking for a new opportunity? If so, we’re looking for a Customer Optimisation Analyst to join our Customer Data & Insight team.
Here at Golden Charter, we’re on an exciting growth and transformation journey and want you to be part of it!

WHAT WE’RE LOOKING FOR:

We’re looking for an experienced data analyst with an understanding of statistical methods and techniques. You’ll have the ability to create meaningful visualisations using tools such as Tableau and Power BI to present insights clearly. In addition, the successful candidate will have strong analytical skills and will be able to communicate effectively to both technical and non-technical audiences.
If you’re excited about contributing to our growth and becoming part of a collaborative team, we’d love to hear from you so apply now or reach out to discuss further

As the Customer Optimisation Analyst, you’ll be responsible for telling the story of our customer behaviour and performance. You’ll help us understand our customers and enable us to identify and prioritise initiatives which meet their needs and have a real time impact on performance.

Reporting to the Customer Data & Insight Lead, some of your key responsibilities will include:

• Analysing data across channels to identify areas for improvement and provide teams with deeper understanding of performance
• Identifying trends and patterns in customer behaviour
• Developing and maintaining dashboards and reports that track areas such as sales and channel performance